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This Shipping Policy applies to orders placed through staudm.shop.

1. Free Standard Shipping

All orders qualify for free standard shipping.

There is no minimum order value required for standard shipping unless a different condition is clearly displayed before checkout.

Free standard shipping does not necessarily include optional premium delivery services, customs duties, import taxes, remote-area fees caused by an incorrect address, or costs resulting from failed delivery attributable to the customer.

2. Delivery Area

This policy primarily applies to orders delivered to customers in Germany.

Availability for delivery to other countries or regions will be shown during checkout. We reserve the right to restrict delivery to certain locations where carriers cannot provide reliable or lawful delivery services.

3. Estimated Delivery Time

The estimated total delivery time is normally:

15–20 business days after successful payment and order confirmation.

The estimate includes normal order processing and standard transit time.

Business days generally exclude Saturdays, Sundays, and public holidays.

Delivery dates are estimates rather than guaranteed appointment dates unless we expressly confirm a guaranteed delivery service in writing.

4. Order Processing

Orders begin processing after:

  • The order has been successfully submitted

  • Payment has been authorized

  • Required order information has been received

  • Any applicable security or fraud review has been completed

Orders placed during weekends or public holidays may begin processing on the next business day.

High order volumes, promotional campaigns, product availability, security reviews, or fulfillment issues may extend processing time.

5. Order Confirmation

After an order is placed, the customer should receive an order confirmation at the email address provided during checkout.

Customers should review the confirmation and contact info@staudm.shop promptly if any information is incorrect.

An order confirmation acknowledges receipt of the order but does not necessarily confirm final acceptance of the purchase.

6. Shipping Confirmation and Tracking

Where tracking is available, a shipping confirmation containing tracking information will be sent after dispatch.

Tracking information may take several business days to become active after the parcel leaves the fulfillment facility.

Temporary gaps in tracking do not necessarily mean that a parcel has been lost. Some carriers display limited updates while a parcel is moving between logistics centers or countries.

7. Delivery Delays

Delivery may be delayed by circumstances including:

  • Public holidays

  • Severe weather

  • Natural disasters

  • Customs inspections

  • Carrier congestion

  • Transportation disruption

  • Labor disputes

  • Public health restrictions

  • Incorrect delivery information

  • Remote delivery locations

  • Unusually high order volumes

  • Security or fraud reviews

  • Events outside our reasonable control

Customers should allow the full estimated delivery period before reporting an order as delayed.

Where a material delay occurs, customers may have remedies under applicable consumer law. Mandatory rights are not limited by this policy.

8. Customs, Duties, and Import Taxes

Some orders may be fulfilled across borders.

Where customs duties, import taxes, or similar governmental charges apply, responsibility will depend on the destination, checkout arrangement, and applicable law.

Any amount collected by staudm.shop will be displayed during checkout. Charges imposed separately by customs or governmental authorities are not shipping fees charged by staudm.shop.

We do not intentionally misdeclare the value or nature of shipments.

9. Accurate Delivery Information

Customers must provide a complete and accurate delivery address, including:

  • Recipient’s full name

  • Street and building number

  • Apartment or unit information where applicable

  • City

  • Postal code

  • Country

  • Valid email address

  • Valid telephone number where requested

The customer should contact info@staudm.shop immediately after ordering if an address correction is required.

We cannot guarantee changes after fulfillment has begun.

10. Incorrect or Incomplete Addresses

We are not responsible for delays caused by incorrect or incomplete information supplied by the customer.

If a parcel is returned because of an incorrect address, failed delivery, or failure to collect the parcel, the customer may be asked to pay reasonable reshipping costs where permitted by law.

A refund for a returned parcel may be reduced by costs directly caused by the customer where legally permitted.

11. Split Shipments

Products from the same order may be shipped separately because of stock location, package size, product availability, or fulfillment arrangements.

Separate parcels may arrive on different dates and may have different tracking numbers.

No additional standard shipping charge will be imposed because we divide an order into multiple shipments.

12. Failed Delivery Attempts

A carrier may:

  • Attempt delivery again

  • Leave the parcel in an authorized safe place

  • Deliver to a neighbor where legally and operationally permitted

  • Redirect the parcel to a collection point

  • Return the parcel to the sender

Customers are responsible for reviewing tracking updates and collecting parcels within the carrier’s stated collection period.

13. Delivered but Not Received

If tracking shows that an order was delivered but the customer cannot locate it, the customer should:

  • Check the delivery address

  • Check entrances, mail areas, and authorized safe places

  • Ask household members or neighbors

  • Contact the carrier

  • Contact info@staudm.shop

Reports should be made promptly so that available carrier investigations can be initiated.

A carrier investigation may be required before a replacement or refund decision can be made.

14. Lost Parcels

A parcel is not considered lost solely because tracking has not updated for a short period.

Where a parcel remains undelivered beyond a reasonable period, we may request an investigation from the carrier or fulfillment provider.

If a parcel is confirmed lost, we will provide an appropriate remedy, which may include replacement or refund.

15. Damaged Parcels

Customers should inspect the parcel and products promptly after delivery.

Damage should be reported to info@staudm.shop with:

  • The order number

  • A description of the damage

  • Photographs of the product

  • Photographs of the external packaging

  • Photographs of the internal packaging

  • A photograph of the shipping label

Customers should retain all packaging until the issue has been reviewed.

16. Refused or Uncollected Parcels

Refusing delivery does not automatically constitute a valid withdrawal from the purchase contract.

Customers wishing to withdraw should send a clear withdrawal statement to info@staudm.shop in accordance with the Return and Refund Policy.

Reasonable costs caused by an unjustified refusal or failure to collect may be deducted from a refund where permitted by law.

17. Order Cancellations

Cancellation requests should be sent to info@staudm.shop as soon as possible.

We will attempt to cancel orders that have not completed processing. Cancellation cannot be guaranteed after fulfillment or dispatch has begun.

After delivery, eligible consumers may use the withdrawal procedure described in the Return and Refund Policy.

18. Changes to This Shipping Policy

We may update this Shipping Policy to reflect changes in carriers, delivery services, fulfillment arrangements, or applicable law.

The shipping conditions displayed when the customer places an order generally apply to that order.

19. Contact

For questions about processing, tracking, delivery, damaged parcels, or lost shipments, contact:

staudm.shop
Email: info@staudm.shop