Datenschutzerklärung

 

This Privacy Policy explains how staudm.shop collects, uses, stores, shares, and protects personal data when customers and visitors access our website, communicate with us, create an account, place an order, or use our services.

This policy is intended to provide information in accordance with the General Data Protection Regulation and other applicable German and European Union data protection laws.

1. Data Controller

The party responsible for processing personal data through this website is:

staudm.shop
Email: info@staudm.shop

Questions or requests concerning personal data may be sent to this email address.

2. Personal Data We Collect

Depending on how a person interacts with the website, we may collect:

Identity and Contact Information

• Full name

• Billing address

• Delivery address

• Email address

• Telephone number

• Account information

Order and Transaction Information

• Products ordered

• Order number

• Purchase amount

• Payment status

• Currency

• Discount information

• Shipping method

• Delivery and return history

• Customer service communications

Payment Information

Payments may be processed by third-party payment providers.

We may receive limited payment-related information such as the payment method, transaction reference, authorization status, and limited card details. We do not generally receive or store complete payment card numbers where payment information is processed directly by an authorized payment provider.

Technical and Usage Information

• IP address

• Browser type

• Device type

• Operating system

• Language settings

• Time zone

• Website pages viewed

• Referral source

• Session information

• Cookie identifiers

• Shopping cart activity

• Checkout activity

• Interaction with advertisements or marketing communications

Communications

We may collect information provided when a person:

• Contacts customer service

• Requests a return or refund

• Reports a damaged product

• Submits a complaint

• Responds to a survey

• Subscribes to marketing

• Communicates through email or website forms

3. How We Collect Personal Data

Personal data may be collected:

• Directly from customers and website visitors

• Automatically through cookies and similar technologies

• From Shopify and applications integrated with our store

• From payment processors

• From shipping and fulfillment providers

• From fraud prevention and security providers

• From advertising, analytics, or marketing partners where legally permitted

• From publicly available sources where permitted by law

4. Purposes and Legal Bases

We may process personal data for the following purposes:

Processing Orders

We use personal data to:

• Accept and process orders

• Confirm payment

• Arrange fulfillment and shipping

• Provide delivery updates

• Handle returns, refunds, and warranty claims

The legal basis is normally the performance of a contract or taking steps requested before entering into a contract.

Customer Service

We process information to answer questions, resolve complaints, provide product assistance, and manage returns.

The legal basis may be contract performance, compliance with legal obligations, or our legitimate interest in providing effective customer service.

Legal and Accounting Requirements

We may retain transaction records and related information to comply with tax, accounting, consumer protection, fraud prevention, and other legal obligations.

The legal basis is compliance with applicable law.

Fraud Prevention and Security

We may process technical, payment, and order information to detect fraud, protect accounts, prevent unauthorized transactions, maintain website security, and enforce our terms.

The legal basis may be our legitimate interest in protecting our business, customers, and services, or compliance with a legal obligation.

Website Operation and Improvement

We may process technical and usage data to operate the website, maintain functionality, diagnose problems, improve performance, understand website usage, and develop our services.

The legal basis may be legitimate interest or consent, depending on the technology and applicable law.

Marketing

Where legally permitted, we may use contact and purchase information to send product news, offers, abandoned-cart reminders, or other marketing communications.

Where consent is required, marketing will be based on consent. Customers may withdraw consent or unsubscribe at any time.

Withdrawal of consent does not affect processing that occurred lawfully before withdrawal.

5. Shopify

Our online store is hosted through Shopify.

Shopify provides the e-commerce infrastructure that allows us to display products, manage orders, process transactions, and operate the website.

Personal data may be processed through Shopify’s systems and infrastructure. Shopify may process information on our behalf and may also process certain information for its own legitimate purposes in accordance with its applicable privacy terms.

6. Cookies and Similar Technologies

We may use cookies, pixels, local storage, tags, and similar technologies.

These technologies may be used to:

• Keep the website operational

• Remember cart contents

• Save preferences

• Enable secure checkout

• Prevent fraud

• Analyze website traffic

• Measure website performance

• Personalize content

• Measure advertising effectiveness

• Support marketing campaigns

Cookies that are strictly necessary for the website or service may be used without consent where permitted by law.

Non-essential analytics, personalization, and advertising cookies will be used only where a valid legal basis exists and consent has been obtained where required.

Visitors may manage available cookie choices through the website’s cookie settings or browser controls. Blocking certain cookies may affect website functionality.

7. Sharing Personal Data

We may share personal data with service providers where necessary for the purposes described in this policy.

Recipients may include:

• Shopify

• Payment processors

• Banks and payment networks

• Shipping carriers

• Fulfillment centers

• Warehousing providers

• Customer service providers

• Information technology and hosting providers

• Fraud prevention providers

• Analytics providers

• Advertising and marketing providers

• Professional advisers

• Tax, regulatory, judicial, or law-enforcement authorities where legally required

Service providers are permitted to process personal data only for authorized purposes and subject to appropriate contractual or legal safeguards.

We do not sell personal data in the ordinary meaning of exchanging personal data directly for money.

8. International Data Transfers

Some service providers may process personal data outside Germany or outside the European Economic Area.

Where personal data is transferred to a country that does not benefit from an applicable adequacy decision, we seek to use appropriate safeguards where required, such as approved standard contractual clauses or other lawful transfer mechanisms.

Customers may contact info@staudm.shop for further information about applicable transfer safeguards.

9. Data Retention

We retain personal data only for as long as reasonably necessary to:

• Complete transactions

• Provide customer service

• Process returns and refunds

• Maintain business and accounting records

• Comply with tax and legal obligations

• Resolve disputes

• Prevent fraud

• Establish, exercise, or defend legal claims

Retention periods vary depending on the type of information, the reason for processing, and applicable statutory retention requirements.

When personal data is no longer required, it may be deleted, anonymized, or securely restricted.

10. Data Protection Rights

Subject to applicable legal conditions, individuals may have the right to:

• Request access to their personal data

• Request correction of inaccurate data

• Request completion of incomplete data

• Request deletion of personal data

• Request restriction of processing

• Object to processing based on legitimate interests

• Object to direct marketing

• Request data portability

• Withdraw consent

• Lodge a complaint with a competent data protection supervisory authority

These rights are not absolute. A request may be refused or limited where processing is required by law or where another lawful exception applies.

Requests may be sent to info@staudm.shop.

We may request reasonable information to verify the identity of the person making the request.

11. Marketing Choices

Marketing emails may include an unsubscribe option.

Customers may also withdraw marketing consent by contacting info@staudm.shop.

Customers may continue to receive non-promotional communications relating to orders, payments, deliveries, security, returns, refunds, or legal notices.

12. Automated Processing

We or our service providers may use automated systems to identify potentially fraudulent, suspicious, or unauthorized activity.

We do not intend to make decisions producing legal or similarly significant effects based solely on automated processing unless legally permitted and appropriate safeguards are provided.

13. Data Security

We use reasonable administrative, technical, and organizational safeguards designed to protect personal data against unauthorized access, loss, misuse, alteration, or disclosure.

However, no internet transmission or electronic storage system can be guaranteed to be completely secure.

Customers should protect their account credentials and notify us if they suspect unauthorized account activity.

14. Children’s Privacy

Our website and products are not directed toward children under 16.

We do not knowingly collect personal data directly from children under 16 for marketing purposes. A parent or legal guardian who believes that a child has provided personal data may contact info@staudm.shop.

15. Third-Party Websites

The website may contain links to third-party websites or services.

We are not responsible for the privacy practices, security, or content of independent third parties. Visitors should review the privacy information of each third-party service they use.

16. Changes to This Privacy Policy

We may update this Privacy Policy to reflect changes in our services, technology, business practices, or legal obligations.

The revised version will be published on this website with an updated revision date. Material changes may also be communicated through the website or other appropriate means.

17. Contact

For privacy questions or data protection requests, contact:

staudm.shop
Email: info@staudm.shop