Widerrufsrecht

 

This Return and Refund Policy applies to purchases made through staudm.shop.

Please read this policy before placing an order. Nothing in this policy limits any mandatory consumer rights available under German or European Union law.

1. Statutory Right of Withdrawal

Consumers generally have the right to withdraw from an eligible distance-selling contract within 14 days without giving a reason.

The withdrawal period is 14 days from the date on which the customer, or a third party nominated by the customer other than the carrier, physically receives the goods.

Where multiple products from one order are delivered separately, the withdrawal period begins when the customer, or the nominated third party, receives the final product from that order.

2. Exercising the Right of Withdrawal

To exercise the right of withdrawal, the customer must send a clear statement confirming the decision to withdraw from the purchase.

The withdrawal request must be sent to:

Email: info@staudm.shop

The message should include:

• The customer’s full name

• The order number

• The email address used for the order

• The products being returned

• The date the products were received

• A clear statement that the customer wishes to withdraw from the purchase

The customer does not need to provide a reason for exercising the statutory right of withdrawal.

Sending the withdrawal notice before the 14-day withdrawal period expires is sufficient to meet the deadline.

3. Return Instructions

After receiving a withdrawal or return request, our customer service team will provide the applicable return instructions and return destination.

Products must not be sent back without first contacting us. Products sent to an unauthorized address may be delayed, refused, or lost and may prevent us from processing the return.

The return parcel must be dispatched no later than 14 days after the customer informs us of the decision to withdraw.

Customers should retain the shipping receipt and tracking information until the return and refund have been completed.

4. Condition of Returned Products

Customers may inspect products in the same way they would reasonably inspect them in a physical store.

Returned products should be:

• Unworn, except for reasonable fitting

• Unwashed

• Free from stains, odors, makeup, perfume, pet hair, or damage

• Returned with original tags, labels, accessories, and packaging where reasonably possible

• Securely packaged to prevent damage during return shipping

A customer may be responsible for a reduction in value where a product has been handled beyond what is necessary to establish its nature, characteristics, and functionality.

The absence of original packaging does not automatically remove statutory withdrawal rights, but the customer may be responsible for loss in value caused by unnecessary handling or inadequate return packaging.

5. Products Excluded From Withdrawal

The right of withdrawal may not apply where an exclusion under applicable law is relevant. This may include:

• Products made to the customer’s specifications

• Clearly personalized products

• Sealed products that are unsuitable for return for health protection or hygiene reasons where the seal has been removed after delivery

• Products that become inseparably mixed with other goods after delivery

Any exclusion will be applied only where permitted by applicable law.

6. Return Shipping Costs

Unless the product is defective, damaged, materially different from its description, or incorrectly supplied, the customer is responsible for the direct cost of returning the product.

We do not reimburse return postage for ordinary withdrawals, sizing issues, changes of mind, or products that the customer no longer wants.

Where we confirm that a product is defective, damaged on arrival, or incorrectly supplied, we will provide an appropriate solution, which may include reimbursement of reasonable return shipping costs, a replacement, repair, price reduction, or refund.

7. Damaged, Defective, or Incorrect Products

Customers should inspect their order promptly after delivery.

A problem should be reported to info@staudm.shop as soon as reasonably possible. The message should include:

• The order number

• A description of the problem

• Clear photographs of the product

• Clear photographs of the packaging

• A photograph of the shipping label where relevant

Customers should not discard the product or packaging before receiving instructions from customer service.

Normal variations in color caused by photography, lighting, or screen settings are not automatically considered defects. Minor loose threads, removable creases, or reasonable measurement variations may also not constitute defects where they do not materially affect the product’s use or appearance.

This section does not limit statutory warranty rights.

8. Refunds Following Withdrawal

Where a valid withdrawal is exercised, we will reimburse eligible payments received for the returned products.

Because standard shipping is provided free of charge, no standard outbound shipping charge is normally included in the refund.

Refunds will be made without undue delay and no later than 14 days after we are informed of the withdrawal. We may withhold the refund until:

• We receive the returned products; or

• The customer provides reliable evidence that the products have been dispatched,

whichever occurs first.

The refund will normally be issued to the original payment method unless the customer expressly agrees to another method.

Processing times imposed by banks, card issuers, PayPal, or other payment providers are outside our direct control.

9. Partial Refunds

A partial refund may be applied where permitted by law if:

• The product has been handled beyond what is necessary for inspection

• The product has been worn, washed, altered, stained, damaged, or contaminated

• Parts, accessories, tags, or components are missing

• The product has lost value because of the customer’s handling

• Damage occurred because the return was inadequately packaged

We will explain the reason for any reduction in the refund.

10. Exchanges

We do not guarantee direct exchanges because product availability may change.

The recommended procedure is to return the original eligible product in accordance with this policy and place a new order for the preferred size, color, or design.

A new order is subject to current pricing and stock availability.

11. Order Cancellations

A cancellation request may be sent to info@staudm.shop immediately after an order is placed.

We will attempt to cancel the order where processing has not been completed. However, cancellation cannot be guaranteed once the order has entered fulfillment or has been dispatched.

If cancellation is no longer possible, the customer may exercise the applicable right of withdrawal after receiving the order.

12. Refused and Uncollected Deliveries

Refusing delivery does not automatically constitute a valid withdrawal.

Customers should send a clear withdrawal statement to info@staudm.shop.

Where an order is returned because the customer provided an incorrect or incomplete address, failed to collect the parcel, or refused delivery without contacting us, reasonable costs caused by the failed delivery may be deducted where permitted by law.

13. Lost Return Parcels

The customer is responsible for arranging the return unless we provide a return label.

We strongly recommend using a tracked shipping service. We are not responsible for a return parcel that is lost before it reaches the designated return facility, except where the return shipment was arranged or controlled by us.

14. Statutory Warranty Rights

The statutory right of withdrawal is separate from statutory rights relating to defective or non-conforming products.

Customers may retain legal remedies where products are defective, not as described, or otherwise fail to conform to the purchase contract. These rights are not limited by this policy.

15. Withdrawal Statement

A customer may exercise the right of withdrawal by emailing a statement substantially similar to the following:

“I hereby give notice that I withdraw from my contract for the purchase of the products identified in this email. I have included my full name, order number, order email address, the products concerned, the order date, and the delivery date.”

The statement should be sent to info@staudm.shop within the applicable withdrawal period.

16. Contact

For withdrawal requests, returns, damaged products, refunds, or other questions, contact:

staudm.shop
Email: info@staudm.shop